In the News

Human Services

 

Technology with a human touch

Welfare reform laws enacted in 1996 marked a seismic shift in the mission of Human Service agencies from administering benefit programs towards moving families from benefit dependence to self-sufficiency. Human service agencies are now charged with providing temporary financial medical assistance and providing the services and motivation needed to for these families to join the workforce.
 
Human service professionals, on the front lines of welfare reform for over 10 years, continue to rely on multiple single-purpose legacy applications that are poorly suited to support an integrated service delivery model. Obtaining a holistic view of a family is critical to formulating the correct mix of services needed to achieve self-sufficiency. The iIntelligent application of technology can unlock data from stand-alone applications and provide caseworkers with a complete picture of the families they serve.
 
Many states have partnered with Northrop Grumman for technical services and solutions that leverage a state's existing investments. Our Integrated Eligibility Systems are helping thousands of caseworkers implement more certified statewide Child Support Enforcement (CSE) applications than any other service provider. In fact, Northrop Grumman is currently partnering with five states to operate, maintain and enhance their CSE systems. And, we maintain and enhance SACWIS applications for four state agencies and Child Care systems for three states.

Northrop Grumman's technical solutions span the entire spectrum of human service programs – from Child Care to Child Support – and an array of technical platforms – from mainframes to web portals. We provide:

  • Secure information sharing across diverse technical applications that couple legacy investments with modern user interfaces. By applying single-sign-on, master client identifiers, messaging engines and best-of-breed web technologies we help states gain a holistic view of the families they are serving across all programs while at the same time leveraging their legacy IT investments.
  • Intelligent, integrated human service systems for state agencies making the transition to a work-centric approach to helping needy families, including:
    • TANF/Food Stamp/Medicaid Eligibility systems and web based application screening modules
    • Child Care systems
    • Child Support Enforcement automation
    • Statewide Automated Child Welfare Information Systems (SACWIS)
  • Independent Verification and Validation (IV&V) and Quality Assurance (QA) services on the processes and technologies being implemented to support Human Service programs.
  • On-going IT and infrastructure management helping state and local agencies manage IT resources for maximum productivity and results.
  • Technical infrastructure supporting electronic benefits transaction processing, utilizing debit-card technology and supporting high-volume transaction processing.

Our approach to partnering with state agencies is founded on thoroughly understanding the human service mission and embedding mission achievement in every facet of our delivered services and solutions.

Northrop Grumman – a trusted IT partner for your human service mission.