Order Process

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On-Site Evaluation


On-Site EvaluationThe most cost effective solution comes from understanding the customer’s environment.

Northrop Grumman Information Technology’s goal is to sit down and understand your needs.

Northrop Grumman provides the types of services required that will fall under the following task areas: program management; enterprise IT policy and planning; enterprise design; integration and consolidation; information assurance; business process reengineering; requirements analysis; market research and prototyping; information and knowledge engineering; development of software interfaces and software configuration; product integration; test and evaluation; seat management; asset management and technology implementation.

Proposal


ProposalOur blueprint for acheiving quality

Following our on-site evaluation of the environment, Northrop Grumman will provide a proposal which services the needs identified. This proposal is delivered in the framework outlined by our DIR Contracts.

As part of the proposal phase, we will submit a detailed proposal on ways to transform and improve the customer’s IT infrastructure to deliver quality services. The IT infrastructure includes network services, desktop and e-mail, data centers, customer care services, security services, break/fix services, and other infrastructure projects and services, as described by this website.

Contract Management


Contract ManagementSystematically and efficiently managing contract creation

Upon written acceptance of the Northrop Grumman Information Technology proposal, a written Supplemental Agreement parameteritized within the framework outlined in the DIR Managed Services for Information Technology contract will be executed between us.

An example of a Supplemental Agreement is provided in .PDF format here.

Areas of Contract Management

On-going Contract Support


On-going Contract SupportDedicated resources supporting customer goals.

At the start of all contracts, Northrop Grumman assigns a dedicated Program Manager who will be the single point-of-contact (POC) with the customer. Our program manager is responsible for directing all activities including contract compliance, program success and customer satisfaction. Our program manager represents Northrop Grumman in all matters relating to the contract including contractual, administrative, and technical issues. The program manager communicates with the customer on requirements and status of activities, allocates the necessary resources, takes required personnel actions and directs efforts of subcontractors and product suppliers to achieve the customer’s goals. In addition, the program manager provides leadership and direction to the program, and directs line supervision to the Northrop Grumman organization.

The Northrop Grumman Program Management Office provides a well-defined communications interface for all aspects of account management, including planning, management and operations, and monitoring and reporting functions. On a weekly basis a formal meeting takes place; however, the Northrop Grumman project manager and any necessary members of his project team and the customer POC will communicate concerns, issues, and plans and solve any problems before they arise.

How to Order

  1. Contact Taray Delemore at (512) 377-2222 x 262.
  2. Pricing DIR-SDD-535 Attachment
  3. Generate a purchase order, made payable to Northrop Grumman Systems Corporation, formerly Northrop Grumman Information Technology. You must reference the DIR Contract Number DIR-SDD-535 on your purchase order.
  4. E-mail or Fax your purchase order and quote form to your designated vendor sales representative.

Contact Information

Austin Office
7745 Chevy Chase, Bldg 5 Suite 100
Austin, TX 78752

Taray Delemore
Contracts Manager
Office (512) 377-2222 x262
Fax (512) 419-9311
Email: taray.delemore@ngc.com

Cherie Elkins
Program Manager
Office (512) 377-2222 x390
Fax (512) 419-9311
Email: Cherie.Elkins@ngc.com