Customer Service and Support
Comprehensive support for the life of your system
Northrop Grumman's Customer Service Group provides 24-hour support, seven days a week. A comprehensive package of maintenance services is designed to meet each agency's unique requirements and needs.
Northrop Grumman IT Customer Service offers clients:
- Public Safety Product Support Website
- Single-vendor support agreement for hardware and software
- Written monthly problem status reports
- 24-hour Emergency Contact Service
- Dial-up diagnostics and maintenance support
Northrop Grumman IT ENCORE! After-market support
The Northrop Grumman's Encore! group is responsible for ensuring that our customers are always aware of available upgrades, and kept informed on the latest technology in the public safety industry. Encore! staff is deployed through each Northrop Grumman office and other sites to ensure timely and high-quality support of our large client base.
Encore! services include:
- Software modifications and enhancements
- System management consulting services
- Mid-range and long-range planning
- ORACLE, RDB and support software database support
- Hardware migration and upgrades
- Additional training requirements
- On-demand services
- Time and materials service
- Complete on-site facilities and system management