e.POWER Professional Services
As a valued customer of a Northrop Grumman e-Solution, we want you to know about all the ways that our Customer Support & Education (CS&E) practice area can support your organization’s implementation of e.POWER and other e-Solutions.
Northrop Grumman offers several services that provide valuable customer support for your e.POWER environment. These services include Help Desk Support, Technical Labor Support, Training and Quality Assurance Services.
Help Desk
The e.POWER software maintenance agreement covers the e.POWER product, including call center support, new software releases and service packs. Customers submit their concerns via the Northrop Grumman Website, and a call center representative will respond in a timely manner.
Help Desk technical support can be added to a maintenance agreement Help Desk support provides general telephone assistance during normal business hours in the operation and function of the standard e.POWER products or in the operation of a Northrop Grumman supplied e-Solution.
Technical Labor Support Services
When the level of technical support increases beyond basic Help Desk telephone assistance or requires on-site assistance, Northrop Grumman can provide additional labor support services, including on-site support, for the operation of the Northrop Grumman-provided solution. This support may involve custom code repair, configuration support or database, network and performance tuning of the system.
Training
Northrop Grumman offers classes for administrators, integrators, end users and developers, covering the entire spectrum of what might be required by our customers and their e.POWER solutions. Customized courses can be developed in addition to the core classes.
Quality Assurance Services
Northrop Grumman can provide Independent Validation & Verification (IV&V) audits for e.POWER applications on an as needed basis. Call for a quote.